As a European merchant, Welcomemrbaby.com conforms to "The Consumer Protection (Distance Selling) Regulations 2000", and it is dedicated to offering the highest standard of customer service.

•  The law states that you have the right to cancel your contract with our company at any time before 7 working days from the day after the date of delivery of the products.



•  However, Welcomemrbaby.com has extended this period to 28 days, during which we will be happy to refund or exchange any item(s) that you are not completely satisfied, with proof of purchase.



•  All returns must be in unused / perfect / saleable condition and in original packaging. You will receive a full refund of the purchase price, but the cost of returning goods will be your responsibility.



•  If in the unlikely event you should receive your order damaged or find the goods to be faulty, please contact us at orders@welcomemrbaby.com via email and we will advise you on the necessary procedures for returning your goods.
  Welcomemrbaby.com will offer you the choice of a replacement or refund at no extra cost to you. In fact, it is only in this case that we will cover the shipping cost of returning goods. Please note that any damage in transit or shortages must be notified to Welcomemrbaby.com within 48 hours of receipt.
  
  
•  If your goods become defective within the first period of use due to the fault of the manufacture, Welcomemrbaby.com will send out a new replacement. All our goods come with the manufacturer's guarantee, whose extent varies depending on the item. The guarantee will start from the day you receive your order.

In case of a return, the parcel remains your responsibility until it is delivered to us. Please retain proof of postage to facilitate claims should the goods be lost in transit. Please note that Welcomemrbaby.com cannot be held responsible for any lost returns.

Please contact our customer service staff at orders@welcomemrbaby.com prior to shipment, to ensure your eligibility for refund/exchange. We will acknowledge your complaint and provide you with a full response within a few working days.

All returns must be addressed to:

Returns & Exchange Department
Culla del Bimbo
Viale San Domenico 7
03039 Sora (FR) - Italy